FAQs

Rockk Customz Grillz FAQs (Frequently Asked Questions) 

Welcome to our FAQs section, where we aim to provide answers to some of the most commonly asked questions about Rockk Customz Grillz. If you have a question that is not addressed here, please feel free to contact our customer support team for further assistance. 

1. How do I place an order for custom grillz, pendants, or chains?

To place an order for custom jewelry, simply follow these steps: 

• Browse our website and select the product you want to customize. 
• Choose your customization options, such as metal type, design, and any additional features. 
• Add the item to your cart and proceed to checkout. 
• Follow the checkout process, providing your shipping information and payment details. 

2. How long does it take to receive my custom products?

Our goal is to fulfill custom product orders within 14 business days. However, please note that the fulfillment time may vary based on the complexity of your customization. We will keep you updated on the progress of your order. 

3. What payment methods do you accept?

We accept a variety of payment methods, including credit cards, debit cards, and other secure online payment options. You can choose your preferred payment method during the checkout process. 

4. Can I purchase gift cards from Rockk Customz Grillz?

Yes, we offer gift cards for purchase. Gift cards are a great way to share the gift of custom jewelry with your loved ones. Please check our Gift Card section for more information on purchasing and using gift cards. 

5. Do you offer international shipping?

Yes, we offer international shipping to many countries. During the checkout process, you can select your country for shipping, and the shipping cost will be calculated accordingly. Please note that international shipping times may vary. 

6. What is your return and exchange policy?

We want you to be completely satisfied with your purchase. Please review our Return and Exchange Policy Refund policy - Rockk Customz Grillz for detailed information on our policies, including eligibility and procedures for returns and exchanges. 

7. How do I contact your customer support team?

You can reach our customer support team by emailingInfo@rockkcustomzgrillz.com, or via the contact form on our website. We are here to assist you with any questions or concerns you may have. 

8. Are your products covered by a warranty?

We stand behind the quality of our products. Many of our items come with a warranty. Please check the product description and warranty information on the product page for specific details. 

9. Can I track my order?

Yes, once your order is shipped, we will provide you with a tracking number. You can use this tracking number to monitor the progress of your shipment. 

10. How do I care for my custom jewelry?

Proper care will help maintain the beauty of your custom jewelry. We recommend following our care instructions, which are provided with your order. Generally, this includes avoiding exposure to harsh chemicals and storing your jewelry in a cool, dry place. 

If you have any additional questions or need further assistance, please do not hesitate to reach out to our customer support team. We are here to make your experience with Rockk Customz Grillz as enjoyable as possible.